39bat believes gaming is truly enjoyable only when it is played in a controlled and mindful way. Our responsible gaming policy helps every player build healthy, safe gaming habits.
Responsible gaming means treating gambling purely as a form of entertainment — not as a source of income or a way to solve problems. At 39bat, the mental and financial wellbeing of every player is our top priority. Our responsible gaming policy is built on the belief that a healthy gaming environment can only exist when both the platform and its players stay informed and aware.
Many people start gaming for fun but gradually lose control. To help prevent this, 39bat offers a range of tools and services to keep you playing within healthy boundaries. Responsible gaming is not just a policy — it is at the heart of everything we do.
With Bangladeshi players in mind, 39bat has built a simple and effective set of protection tools. You can set gaming limits, take a break, or temporarily and permanently close your account whenever you choose. All these features are completely free and take effect instantly.
Keep in mind: Gaming is entertainment, not an obligation. If you feel that gaming is having a negative impact on your life, seek help now. 39bat is always here for you.
Problematic gaming or gambling addiction develops gradually. The warning signs below are important to watch for. If three or more of them apply to you, it's time to seek professional support.
You keep playing and placing larger bets to try to win back what you've lost.
You spend far more time gaming than you planned and lose track of time entirely.
You feel restless, irritable, or anxious when you're not playing, and your mood becomes difficult to manage.
You are withdrawing from family, friends, and responsibilities because of gaming.
You are spending money meant for household expenses, debt repayment, or emergencies on gaming.
You hide the extent of your gaming or your losses from family or loved ones.
You need to bet more than before to get the same thrill, and your limits keep creeping up.
Despite repeated attempts, you are unable to stop or cut back on gaming — control feels out of reach.
If you notice the signs above: Don't wait — reach out to our support team today. We're here to help with understanding and without judgment.
39bat provides all registered members with a range of effective protection tools. These tools can be easily managed from your account settings and take effect immediately.
Set a maximum deposit limit on a daily, weekly, or monthly basis. Limits take effect immediately once set, and any increase requires a 24-hour waiting period.
Effective ImmediatelySet a maximum duration for each gaming session. When the time is up, the platform will automatically notify you and prompt you to take a break.
Automatic AlertsTake a break from gaming for anywhere between 24 hours and 30 days. During this period, you will not be able to log in to your account or place any bets.
1–30 Day OptionsClose your account for 6 months to 5 years, or permanently. Once this decision is made, your account cannot be reactivated before the set period ends.
A permanent option is also availableSet a maximum loss limit for the day or week. Once you reach that limit, your account will automatically be locked for the rest of that day.
Financial ProtectionTurn off bonus offers, promotional emails, and notifications. Attractive offers can often tempt you into playing more than you intend — this setting helps reduce that risk.
Change at Any TimeBelow is a full list of limits available for responsible gaming at 39bat. Decreasing a limit takes effect immediately, while increasing one requires a 24-hour waiting period for your security.
| Limit Type | Duration | Effective Time | Awaiting Cancellation | Status |
|---|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Immediate | 24 Hours | Active |
| Loss Limit | Daily / Weekly / Monthly | Immediate | 7 Days | Active |
| Bet Limit | Per Bet / Session | Immediate | 24 Hours | Active |
| Session Time Limit | Per Session | From the Next Login | 24 Hours | Active |
| Cooling-Off | 1 – 30 Days | Immediate | Automatic at End of Period | Active |
| Self-Exclusion | 6 Months – Permanent | Immediate | Not Before the Set Period Ends | Active |
| Reality Check | At Scheduled Intervals | After the Setting Is Activated | At Any Time | Active |
Setting gaming limits at 39bat is simple. Just a few steps and your chosen protections are up and running.
Log in to your 39bat account and click your profile icon in the top right corner.
From the profile menu, select the "Responsible Gaming" option.
Deposit limit, loss limit, session time, or self-exclusion — choose one or more options based on what you need.
Enter a limit amount or duration that suits your budget and needs. Remember, setting it lower is always the safer choice.
Save your settings. Limits that take effect immediately will be applied to your account right away. A confirmation message will be sent to your mobile.
Need Help? If you have any trouble setting limits, contact our 24/7 support team. We're happy to help, free of charge.
Be honest with yourself. If you answer "yes" to three or more of the questions below, consider reaching out for help. That's not a sign of weakness — it's a brave step toward taking care of yourself.
Read each question carefully and answer honestly with yourself.
If more than 3 answers are "Yes": Please contact our support team right away. You do not have to face this alone.
Registration and gaming are strictly prohibited for anyone under 18 at 39bat. Age is verified at registration and may be confirmed again later through KYC verification. If an account holder is found to be a minor, the account is closed immediately and any deposited funds are returned.
If your child has access to your device, take the following steps as a parent:
If in Doubt: If you suspect a minor is using your account or someone else's, notify us immediately at [email protected].
Our protection measures go beyond compliance — they are part of our culture.
Limits take effect the moment you set them — no waiting, no complications. Your decision becomes reality right away.
Our support team is here for you around the clock, day or night. When it comes to gaming concerns, you'll find compassion here — not judgment.
Once self-exclusion is activated, it cannot be cancelled before the set period ends. This protects you during moments when your willpower is low.
View your complete gaming activity history. Track exactly how much time and money you have spent with full transparency so you can analyse it yourself.
Strict age verification is carried out during registration and KYC. Minors are not permitted to create an account.
Do not be embarrassed to talk about gaming addiction. All communication with us is completely confidential and handled without judgement.
Find answers to everything you want to know right here.
Playing responsibly means enjoying gaming even more. Register at 39bat and use our suite of protection tools for a safer, more enjoyable gaming experience.